UNDP in Copenhagen is seeking a new Information Communications Technology (ICT) Business Administrative Intern


The Global ICT Advisory (GIA) section oversees Country Office ICT advisory services, including assisting offices with ICT initiatives, providing guidance for ICT strategic direction, promoting and monitoring corporate policies and standards, capacity building, providing support to crisis countries and harmonization of ICT practices. It consists of the Global ICT Advisor, five specialists, and a network of some 166 ICT managers worldwide.

The GIA can offer an interesting and versatile internship placement in an international environment with contact to various partners from some 166 countries with UNDP presence. The GIA is a dynamic team working in an informal and good atmosphere, encouraging creativity, learning opportunities and new initiatives. As an intern you will become an integral part of the team. Your will be supported and guided by ICT experts and have a dedicated coach. You will be given responsibilities and opportunities that have a global and direct impact on the development efforts of the international community.

You will be a part of the global network where you will get specific tasks and responsibilities. You will gain first-hand experience and understanding of the decision making processes in one of the world’s biggest multilateral organizations. It is expected that you will show initiative and apply your talent to implement new ICT solutions in a practical manner.

Summary of key activities:

All work and activities have to comply with ISO 9001 standard as defined in the GIA Quality Manual. The ICT Administrative Intern will be assigned tasks and responsibilities in some of the following areas:

  • Assist in developing of Knowledge Management (KM) platform and ensure that the necessary processes and procedures are widely distributed using the KM Platform;
  • Develop instructions and templates from best practice and disseminate through a Practice Community;
  • Taking minutes and chairing the weekly meetings with UNDP country offices around the world;
  • Assist the GIA in promoting the overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions; 
  • Work with Microsoft SharePoint applications to share information with Country Offices;
  • Implement on-line ICT services requests through GIA E-Store;
  • Assist GIA with Managed ICT service master list updates and/or development, service management report analysis;
  • Assist GIA with owned assets management and reporting;
  • ICT4Development initiatives on social media;
  • Assisting in recruitment of new interns;
  • Other duties as may be assigned by the GIA, the Deputy Director OIST (GSS), or the Chief Technology Officer (CTO) and undertake on-call duties outside office hours as and when required.

Profile of the best candidate

Technical skills in ICT, inclusive of:

  • Knowledge of MS office products and Exchange messaging platform;
  • SharePoint knowledge, preferably 2010;
  • HTML skills;
  • Knowledge of web standards and best practices;
  • Experience in managing and updating website content;
  • Work with databases and reports.
  • Experience with social media.

Competencies, skills and attitudes of best candidate:

  • Interested in working in an international organization;
  • Able to communicate effectively with the ability to work independently and in a team;
  • Good in organizing and structuring various tasks and responsibilities;
  • Fluent in written and spoken English. Knowledge of other UN languages is an advantage;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Responds positively to feedback and differing points of view;
  • Consistently approaches work with energy and a positive, constructive attitude.

Application pre-requisite

  • You are currently in the process of completing Bachelor’s or Master’s degree in the field of business, social sciences or equivalent.
  • The internship is unpaid. However, it offers an exciting modern work environment in the UN City with first-class facilities in a great location. It also provides good experience, knowledge of the United Nations and a network for your future professional life.
  • You are expected to work full time but flexibility is allowed for your education programme.
  • The intern will have to obtain financing for subsistence and make his/her own arrangements for travel, VISA, accommodation etc.

Interviews will take place mid-June. CV and a short motivation letter can be sent to: margrete.eilertsen@undp.org Please direct any questions regarding the internship to the same email address.

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